We take back
Uninstalled fittings still in wrap, fixings unopened.
Returns
If a fitting needs to come back.
Write to bath@snowbury.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Pieces with silicone, drill holes used, or water marks from install.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to FLAT A, 8/F, HOI BUN INDUSTRIAL BUILDING, 6 WING YIP STREET, KWUN TONG, KOWLOON, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.